| 000 | 01386cam a22003974a 4500 | ||
|---|---|---|---|
| 001 | 16528693 | ||
| 003 | OSt | ||
| 005 | 20120911154859.0 | ||
| 008 | 101102r20091995mau 000 0 eng | ||
| 010 | _a 2010537103 | ||
| 015 |
_aGBA9B6178 _2bnb |
||
| 016 | 7 |
_a015433410 _2Uk |
|
| 020 | _a9781422140277 (pbk.) | ||
| 020 | _a142214027X (pbk.) | ||
| 035 | _a(OCoLC)ocn318429258 | ||
| 040 |
_aUKM _cUKM _dBTCTA _dYDXCP _dC#P _dBWX _dGZM _dOCLCA _dDLC |
||
| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aHF5415.527 _b.P56 2009 |
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 |
_aPine, B. Joseph. _91790 |
|
| 245 | 1 | 0 |
_aDo you want to keep your customers forever? / _cB. Joseph Pine II, Don Peppers, and Martha Rogers. |
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _cc2009. |
||
| 300 |
_av, 85 p. ; _c17 cm. |
||
| 490 | 1 | _aHarvard business review classics | |
| 500 | _a"Originally published in Harvard business review in March 1995"--T.p. verso. | ||
| 650 | 0 |
_aCustomer equity. _91791 |
|
| 650 | 0 |
_aCustomer loyalty. _91792 |
|
| 650 | 0 |
_aCustomer services. _91793 |
|
| 700 | 1 |
_aPeppers, Don. _91794 |
|
| 700 | 1 |
_aRogers, Martha, _d1952- _91795 |
|
| 730 | 0 | _aHarvard business review. | |
| 830 | 0 |
_aHarvard business review classics. _91763 |
|
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c60749 _d60749 |
||