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	1.	No cover image available Managing quality customer service : a practical guide for establishing a service operation / by Martin, William B Series: The Fifty-Minute series \| Fifty-Minute series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Los Altos, Calif. : Crisp Publications, ©1989 Availability: Items available for loan: SAIACS (1)Call number: 658.8 M379M. Place hold Request article Add to cart (remove)
	2.	No cover image available Successful negotiation : effective "win-win" strategies and tactics / by Maddux, Robert B Series: The fifty-minute series Edition: Third Edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, ©1995 Availability: Items available for loan: SAIACS (2)Call number: 658.4 M179S, ... Place hold Request article Add to cart (remove)
	3.	Self managing teams : a guide for creating and maintaining self-managed work groups / by Hicks, Robert, 1947- Bone, Diane Series: The Fifty-Minute series \| Fifty-Minute series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Los Altos, Calif. : Crisp Publications, ©1990 Other title: Creating and maintaining self-managed work groups Availability: Items available for loan: SAIACS (1)Call number: 658.402 H631S. Place hold Request article Add to cart (remove)

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