Amazon cover image
Image from Amazon.com

Difficult conversations : how to discuss what matters most /

By: Contributor(s): Material type: TextTextPublication details: New York : Portfolio/Penguin Books, ©2011.Edition: Tenth anniversary edition, [second edition]Description: xxxiii, 315 pages : illustrations ; 20 cmISBN:
  • 9780670921348
Subject(s): LOC classification:
  • BF637.C45 S78 2010
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Summary: From the Harvard Negotiation Project, the organization that brought readers 'Getting to Yes, Difficult Conversations' provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Reviews from LibraryThing.com:
Tags from this library: No tags from this library for this title. Log in to add tags.
Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books SAIACS General Stacks Non-fiction 302.2 S877D (Browse shelf(Opens below)) Available 068549

'With a foreword by Roger Fisher'--Cover.

'Updated with answers to the 10 most frequently asked questions about difficult conversations'--Cover.

First published in the U.S.A. by Viking Penguin, 1999.

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

From the Harvard Negotiation Project, the organization that brought readers 'Getting to Yes, Difficult Conversations' provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

There are no comments on this title.

to post a comment.