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1.
Do you want to keep your customers forever? / B. Joseph Pine II, Don Peppers, and Martha Rogers. by Series: Harvard business review classics
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Press, c2009
Availability: Items available for loan: SAIACS (1)Call number: 658.41 P649D.
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2.
Fish! : a remarkable way to boost morale and improve results / by
Material type: Text Text
Publication details: London : Hodder Mobius, ©2001
Availability: Items available for loan: SAIACS (1)Call number: 658.31 L962F.
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