TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Paul,Harry W.
AU  - Christensen,John
TI  - Fish!: a remarkable way to boost morale and improve results 
SN  - 0340819804 (pbk.) :
U1  - 658.314 21
PY  - 2001///
CY  - London
PB  - Hodder Mobius
KW  - Employee motivation
KW  - Washington
KW  - Seattle
KW  - Case studies
KW  - Customer services
N1  - Originally published: New York : Hyperion, 2000; Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude every day. Imagine a place in which people are connected to their work, colleagues and customers. In this parable, a manager must transform a chronically unenthusiastic department into an effective team
ER  -