TY  - BOOK
AU  - Martin,William B
TI  - Quality customer service: the art of treating customers as guests 
SN  - 0931961173 (pbk.)
AV  - HF5415.5 .M17 1987
U1  - 658.8/12 19
PY  - 1987///
CY  - Los Altos, CA
PB  - Crisp Publications, Inc
KW  - Customer services
KW  - Programmed instruction
KW  - Customer relations
ER  -