TY  - BOOK
AU  - Finch, Lloyd C.
TI  - Twenty ways to improve customer service
SN  - 560522461
U1  - 658.8 F482T 
PY  - 1994///
CY  - Menlo Park, Calif.
PB  - Crisp Publications, 
KW  - Customer services. Consumer Behavior
ER  -