TY - BOOK AU - Crosby, P B TI - Quality is free : the art of making quality certain SN - 0451625854 U1 - ARCH 658.56 C949Q PY - 1980/// CY - New York PB - Mentor KW - Production management N2 - A simple guide to quality control, when managing a large plant or running a small business. This book advises on easy-to-implement programmes, using actual case histories to demonstrate how quality control works and pointing the way to success in business ER -