TY  - BOOK
AU  - Balanchard, Ken
AU  - Bowles, Sheldon
TI  - Raving fans!
SN  - 29094801
U1  - 658.1 
CY  - London
KW  - Balanchard, Ken
KW  - Customer service - Management fans
KW  - Bowles, Sheldon
ER  -