Raving fans! (Record no. 51787)

MARC details
000 -LEADER
fixed length control field 00676nam a2200253Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120618s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 29094801
040 ## - CATALOGING SOURCE
Transcribing agency SAIACS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.1
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Balanchard, Ken
Personal name Bowles, Sheldon
245 ## - TITLE STATEMENT
Title Raving fans!
Remainder of title a revolutionary approach to customer service
Statement of responsibility, etc Balanchard, Ken
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London
Name of publisher, distributor, etc HarperCollins
Date of publication, distribution, etc c1998
300 ## - PHYSICAL DESCRIPTION
Extent x, 135p
648 ## - SUBJECT ADDED ENTRY--CHRONOLOGICAL TERM
Chronological term Business - Customer service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Balanchard, Ken
Topical term following geographic name as entry element Customer service - Management fans
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Bowles, Sheldon
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element ManagemeNew Testament Business skills
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Accession Number Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Centre for Leadership Studies SAIACS SAIACS General Stacks 18/06/2012 SAIACS 500.00   658.1 B639R 032316 18/06/2012 0.00 18/06/2012 Books